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  • BPO industry has evolved drastically in the past decade with strong internet connectivity around the world. While cost-effectiveness still remains the most sought-after factor in outsourcing, the better service standards and assistance from the global experts contribute to its popularity. In recent times, customer experience has emerged as the top priority businesses have been outsourcing processes. Given the intensely competitive environment in the global markets, customer experience is what gives an edge to a brand over its immediate competitors. BPO Trends to Look Out for in 2020 Focus on Bettering the Omnichannel Customer Experience 2020 will see businesses catching up on customers across varied gadget types and online platforms. Potential customers are spread across varied web portals these days. The BPO industry will reach out to each of these individuals to identify their specific needs and pain points in relation to the clients’ products and services. BPO organizations from around the world will cater to the technology and training needs to offer the omnichannel support to businesses globally. Companies will benefit from the same by being able to extend better support to its valued customers in terms of their satisfaction levels. One will see the BPO industry quickly adjusting to the demands by firms regarding omnichannel support. Customized Outsourcing Support With strong new players entering the space like the Philippines, the competition in the BPO sector is growing big. The majority of the BPO firms are upgrading themselves to suit the constantly growing needs and demands of their clients. BPO associates are being trained on the latest technologies affecting the clients’ business. Many outsourcing service providers have now started to customize solutions that are specifically tailored to client needs. Fintech and E-commerce are the two major industries demanding tailored BPO assistance at the moment. Businesses Globally Will Adopt Data-Driven Approach...
  • The sphere of Human Resources is being remolded by a plethora of cutting-edge technologies that have mushroomed in the past few years. This has changed the way HR practitioners operate and also how we perceive HR as a function. As per a report by The HR Federation – 2019 HCM Trends, the worldwide HR tech venture capital has made it to 3.1 Billion US Dollars which is almost three times the amount that was invested two years ago. There is a wide array of technologies pervading the HR space, but Artificial Intelligence tops the list for sure. Machine Learning and AI are shaking hands with the human capital realm to produce unprecedented results. More than 50 percent of the managers in the HR industry feel that Artificial Intelligence will soon become a conventional part of the human resources world in five 5 years, according to Irina Novoselsky, the CEO of CareerBuilder. She also reveals how AI has enabled her firm to design job descriptions as well as resumes in minutes. It also provides them insight into the candidates who are apt for the job. Top 3 HR Technologies altering the HR Domain AI Is instilling Smartness into Recruitment It is a costly and time-consuming process to look for suitable hires for a firm. But, the good news is that AI has made it simpler for employers to spot the right talent that would turn out to be a great resource to their organization. The market is now filled with resume screeners and robot interviewers who are there to act as significant support to the HR staff. As a matter of fact, Artificial Intelligence has begun to outrun humans when it comes to assessing the hard skills of job applicants, as disclosed by Harj Taggar, CEO of Triplebyte. Analytics Drive a...
  • Two hiring managers were discussing the merits of spending on employee training. One asks, “What if our company spends money on staff training and they leave?” After some thought the other responds, “What if we don’t and they stay?” The latter idea often sends chills to many top companies, as it should. The 2018 Open Source Jobs Report by The Linux Foundation and Dice found, nowadays hiring managers are more willing to pay for professional certifications of existing employees, than invest in outside talent. While time and again companies have better rewarded certified professionals in hiring and promotions, they often neglect the benefits of getting their entire workforce certified. Here are prime reasons why many organizations are going for it. Get a Motivated Workforce—And find those not so motivated! Individuals have a strong desire for significant accomplishment, mastering of skills and acquiring high standards. Bringing a reputed and best credentialing company to get your workforce certified will bring confidence in your employees in their knowledge and skills. This will foster a happy workforce. Motivated employees also bring in innovation and build a culture of courage. They challenge the status quo and keep pushing for better results and the ways of obtaining them. More importantly, along with creating a happy workforce, this process will bring out the slow learners and those not so motivated. Your HR managers, then, can work on the latter lot through in-house training. Improved Productivity and Risk Resilience Credited professionals are better trained. They are better likely to enhance the quality of the entire organization by upgrading the processes and thence products or services offered. Before accrediting professionals, credentialing organizations ensures that the employees conform to the standard body of knowledge and possess the knowledge, experience and, skill-set for the operations. Professional certifications are the best way...